Effective Date: 2 October 2026
DIJORA ONLINE VENTURES sells digital products that are delivered electronically. Because digital products can usually be accessed or downloaded immediately after purchase, refunds are handled differently from physical products.
1. Digital Product Purchases
All purchases of digital products on DIJORA are generally non-refundable once the product has been successfully delivered, accessed, or downloaded.
Before completing a purchase, customers should review the product description, format, requirements, and other available information to make sure the product meets their needs.
2. When a Refund May Be Considered
A refund may be considered in limited circumstances, including:
- The same product was accidentally purchased more than once in the same transaction or by the same customer.
- Payment was successfully charged but the purchased product was not delivered because of a technical problem.
- The downloaded file is materially corrupted or unusable and DIJORA is unable to provide a working replacement.
- A significant technical or delivery error occurred on the DIJORA platform that prevented the customer from receiving the product.
Where appropriate, DIJORA may first attempt to resolve the issue by providing a replacement file, correcting the download, or restoring access.
3. Products That Do Not Meet Expectations
A refund will generally not be provided simply because a customer changes their mind, no longer wants the product, does not use the product, or is dissatisfied with the content where the product was accurately described before purchase.
Minor differences in appearance, formatting, software compatibility, or personal preference do not automatically qualify for a refund.
4. Incorrect Purchases
Customers are responsible for selecting the correct product before payment.
Where a customer purchases the wrong product, format, or version, DIJORA may, at its discretion, assist with an exchange or alternative solution where reasonably possible. This is not guaranteed.
5. Refund Requests
Refund requests should be sent to info@dijoraonline.com as soon as possible after the problem is discovered.
The request should include:
- The customer’s name
- The email address used for the purchase
- The product purchased
- The date of purchase
- The order or transaction reference, where available
- A brief explanation of the problem
DIJORA may request additional information reasonably necessary to verify the purchase and assess the request.
6. Refund Processing
Where a refund is approved, it will normally be issued using the original payment method where technically and reasonably possible.
The time required for the refund to appear may depend on the payment provider, bank, mobile-money service, or other payment processor involved. DIJORA does not control the processing time of third-party payment providers.
7. Cancellation
Because digital products may be delivered immediately after payment, an order generally cannot be cancelled once delivery, access, or download has taken place.
Where a cancellation request is received before the product has been delivered and before access has been provided, DIJORA may consider the request at its discretion.
8. Fraudulent or Unauthorized Transactions
If you believe a transaction was made without your authorization, contact DIJORA immediately using info@dijoraonline.com. We may investigate the transaction and take appropriate action, including restricting access to the purchased product where necessary.
9. Changes to This Policy
DIJORA ONLINE VENTURES may update this Refund & Cancellation Policy from time to time to reflect changes to its services, payment methods, or business practices. The latest version published on the DIJORA website will apply to future purchases.
10. Contact
For refund, cancellation, or digital-product delivery issues, contact:
Email: info@dijoraonline.com
DIJORA ONLINE VENTURES